Refund policy

Damages and issues

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. You then have a further 7 days to ship the return.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. 

To start a return, you must first contact us at info@albiontea.com. Please note that returns will need to be sent to the following address: Unit 406, The Commercial Centre, Picket Piece, Andover , Hampshire SP11 6RU.

We do not cover the cost of return postage unless goods are deemed to be faulty. Please cover the cost via a tracked delivery option (e.g., Royal Mail 48hr Tracked) and keep hold of the reference until the return has been received, checked, and reimbursed. We cannot accept responsibility for items lost in transit.

You can always contact us for any return question at info@albiontea.com.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@albiontea.com.