We ship all orders with Royal Mail, using either:

• Express (Tracked 24) aims to deliver the next working day
• Standard (Tracked 48) aims to deliver within 2 working days

Both options include tracking, so you can follow your order every step of the way.

Once an order has been placed, we’re unable to cancel or make changes to it. However, you’re welcome to return your order for an exchange or full refund—provided the goods are unopened and in their original condition. To begin the returns process, please contact our customer service team at info@albiontea.com.

We aim to dispatch all orders within 1 working day. Once shipped, delivery typically takes:

• Royal Mail Tracked 24 - 1 working day
• Royal Mail Tracked 48 - 2 working days

You’ll receive a tracking link as soon as your order is on its way.

As a startup business, we currently ship within the UK only. However, international shipping — including to the US — is part of our future plans. Stay tuned by following us on our social media channels for updates on when we’ll be expanding!

Flavourings are ingredients added to enhance the taste and aroma of food and drinks. At Albion Tea, we only use natural flavourings, which are extracted from real fruits, herbs, and other plant-based sources. We’re committed to using high-quality, natural ingredients to ensure the best possible flavour in every cup.

Yes, our teas are naturally gluten-free. We don’t add any gluten-containing ingredients to our blends.

Yes, all of our teas are suitable for both vegetarians and vegans. We don’t use any animal-derived ingredients in our blends—just high-quality tea leaves, herbs, spices, and natural flavourings.

Yes, all tea types, including green tea, contain caffeine — typically about half the amount found in coffee. The amount can vary depending on the type of tea and how it's brewed.

Matcha has more caffeine than other teas because you’re drinking the whole powdered leaf, not just an infusion from brewed leaves.

Our supply chain is fully traceable—from the field where the tea was plucked to the farm where it was produced. We work directly with tea growers to ensure that as much value as possible stays within the producing region, rather than being lost through a long, fragmented supply chain.

As buyers of speciality tea, we pay well above standard grade auction prices — because better quality commands better prices. By encouraging more customers to pay more for higher quality tea, we are commited to building a more sustainable and rewarding future for tea producers.

Yes, both our caddies and pouches are 100% recyclable — just pop them into your regular recycling bin.

Our tea caddies are made from tinplate (steel coated with tin), a highly recyclable material that can be recycled indefinitely without quality loss, making it a champion of the circular economy!

Our pouches are made from recyclable LDPE (low-density polyethylene), a mono-material labeled with plastic code 4, which is accepted in most household recycling programs.

Only one of our teas — China Green — is certified organic. However, all our teas meet strict European standards for pesticide residues and food safety (MRLs).

Organic certification can be costly for many tea growers and doesn’t necessarily reflect the tea’s flavour or quality. That’s why instead we choose our teas based on overall impact: including taste, brightness, body and strength, colour, leaf style, and freshness.